A great tip here for Business Owners on "the lost Art of Customer Service." But more so, the critical importance of "Customer Development."
My team and I recently launched a Sales Pipeline Tracking platform specifically for Business Owners and Entrepreneurs called PipelinePRO, so that...
1) You can see ALL of your leads coming in and what stage they are at in your Pipeline 2) You can see ALL of your customers and what stage of "development" they are at in your Pipeline 3) You can create ultra-targeted Outbound Marketing campaigns (Email, Text, Phone) that trigger based on the stage someone is in.
Game changing stuff for sure. No customer left behind! ;)
For a quick tour of the software visit: http://www.GoPipelinePRO.com
~ Andrew