I was kind of a “wise ass” growing up. I guess I still am actually, at times. I remember growing up my Mom always used to say to me: “watch your language!” Meaning, I said something wrong or out of line. You hear parents say this quite a bit to their children…
This past week, in one of my private mastermind coaching groups that I run here in Miami, our topic explored the use of “language” in business. In business and in selling, the language you use is everything and will make or break you. In fact, most people’s language is so off nowadays, they often talk themselves out of a new customer or out of a sale without even realizing it…
Here’s a few examples about what I’m talking about:
Death Tax vs. Estate Tax
Do you have a different reaction to “Estate Tax” versus “Death Tax?” Of course you do! The people who want to make it go away call it a Death Tax. Tough to think about a “tax” when we’re dead, right?
Minimum Wage vs. Entry Level Wage
If we want to make Minimum Wage laws go away, we will start talking about them with different language. Because as long as we talk about them as “Minimum” Wage, well, no minimum sounds right to anyone all that often. BUT… if its an “Entry Level” Wage, the place at which you start and begin to earn you’re way up the career ladder, it has a totally different feel to it, right?
Proposal vs. Action Plan
Enough said.
Ok, here’s one more example from a direct mail campaign for Golf Digest magazine. This was mailed to subscribers who’s subscriptions were about to expire…
“Please Reply. We Have A Question Regarding Your Subscription.”
When they added this language to the outside of the envelope, the open rates went through the roof. And so did the subscription renewals. If you’re a subscriber to something, you’re definitely opening that.
So here’s the BIG problem – most businesses spend about 90 cents for every 1 dollar of their marketing budget to bring a potential customer to them (advertising) and only about 10 cents for every 1 dollar on the language to acquire that customer (selling). Not good.
Ever see a great TV ad for a product and you hopped right off the coach to call the toll free number to buy it… only to be so annoyed and disappointed with the sales person that you don’t even complete the order? I’ve had this happen too many times to count. In fact, the last sales person I spoke to on the phone to place an order was chewing gum or eating, pounding on his computer keyboard and talking so fast I barely understood a word. They probably had him on “Minimum Wage!”
You get the point.
So here was the big lesson or takeaway from our mastermind group: “If great direct response copywriting is salesmanship in print, why shouldn’t selling be copywriting delivered as a performance?”
Think about it.
Renaming, retitling and creating new and improved language for your business should always be at the top of your mind and a never ending exercise. And here’s a super online resource for you to trigger new language for you and your business…
It’s called the “Visual Thesuarus.” This tool is awesome. Go check it out….
Here –> http://www.visualthesaurus.com
Change your language, change your position, strengthen your business.
Now go make it happen…
Best,
Andrew J. Cass










